Refund & Cancellation Policy

Memoraxis provides subscription-based software services. Subscription fees are charged according to the plan, currency and billing interval selected during checkout, and are processed by our payment provider.

The Free plan requires no subscription payment. You may use the features available under the Free plan subject to its usage limits, and there is nothing to cancel or refund.

Paid subscriptions renew automatically for the billing interval shown at checkout until they are cancelled. The applicable price, currency, interval and any trial period are shown before you confirm the payment.

You may cancel a paid subscription at any time from Settings → Plans & Billing.

Cancellation stops the next renewal. Your paid features remain available until the end of the billing period you have already paid for, after which the account moves to the Free plan. Cancellation on its own is not a refund of the current period — see below.

Subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or where Memoraxis determines that a refund is appropriate.

Circumstances in which we will normally consider a refund include:

• A duplicate payment for the same subscription period
• An incorrect charge or a technical billing error
• A payment you did not authorize
• A failure of the service that materially prevented use of the plan you paid for
• Any case where a refund is required by applicable law

If you believe you have been charged more than once for the same subscription period due to a billing error, contact support with the relevant transaction details and we will investigate.

If you believe a payment was made from your payment method without your authorization, contact Memoraxis support as soon as possible, and also contact your bank or card issuer.

Never send passwords, full card numbers, CVV codes or one-time passcodes to us or to anyone claiming to be us — we do not need them and will never ask for them.

1. 1Email support@memoraxisai.com from the address associated with your Memoraxis account.
2. 2Include the payment or transaction reference and the date of the payment.
3. 3Describe the reason for the request.
4. 4We review the request and may ask for further details.
5. 5We communicate the decision to you by email.

Approved refunds are issued to the original payment method through the payment provider used for the transaction. The time required for a refunded amount to appear in your account depends on the payment method and the financial institution involved, and is outside our control once the refund has been issued.

Founder, promotional and other discounted subscriptions are subject to the refund and cancellation terms presented at the time of purchase, and otherwise to this policy, unless a different treatment is required by applicable law.

When you move from one plan to a higher plan, any billing adjustment that applies is calculated and displayed during checkout before you confirm the change.

Downgrading affects access to the features, integrations, storage, memory limits and usage allowances associated with the higher plan.

Downgrading does not delete your information. Information stored above the limits of the lower plan may remain stored but become unavailable for active use until the account returns to an eligible plan, subject to the retention practices described in our Privacy Policy.

A downgrade taking effect at the end of a paid period is not by itself a ground for a refund of that period.

Some Memoraxis features are subject to usage limits and quotas — AI requests, connected applications, stored notes and memory, file sizes, document analysis, and social-media analysis, among others — which vary by plan.

Reaching or exceeding a usage limit is expected behavior of the plan, not a billing error, and does not by itself qualify a payment for a refund.

Memoraxis may change subscription pricing or plan features from time to time. Where a change affects an existing subscription, we will give notice before it takes effect for future billing periods, so that you can cancel if you prefer not to continue.

Refund and billing support:

Memoraxis

Email: support@memoraxisai.com

Please include your Memoraxis account email, the transaction reference, the date of payment, and the reason for the request.

See also our Return & Cancellation Policy and Terms of Service.